Dec 31, 2013

Automated Check-in by Vietnam Airlines

Vietnam Airlines is offering automated check-in kiosks at Noi Bai Airport in Hanoi.

Launched 1 December, the kiosks are located on the second floor of the airport’s T1 terminal and should help passengers reduce check-in time by about two minutes.

It will also take some of the pressure off the manual check-in counters where there are long queues during peak hours.

Based on use, the national flag carrier will consider expanding the system to other airports. The learning curve for passengers needs to be addressed and the airline has staff at kiosks to help.

Usually, elderly passengers and those with families prefer manual check-in, but the kiosks are popular with individual business travelers who are familiar with the system and appreciate the time saved queuing.

Vietnam Airlines is headquartered in Long Bien District, Hanoi, with hubs at Noi Bai International Airport and Tan Son Nhat International Airport.

The airline flies to 52 destinations in 17 countries, excluding code shared services.

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